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New ASUS Malaysia Product Quality & After-Sales Service Covers Gaming Laptops

ASUS Malaysia has announced a new “4A Guarantee” commitment that elevates customers’ peace of mind through assured build quality, after-sales service convenience, and comprehensive protection plans. 

Commenting on the business strategy to focus on the product build quality and after-sales service, Lenny Lin, Business Development Manager, ASUS Malaysia said: 

“At ASUS, customer satisfaction is our utmost priority. We recognize that customers seek ultimate peace of mind when investing in technology products. That is why we are committed to upholding the position of being the No.1 in Quality and Service, represented by our “4A Guarantee”.

With this comprehensive assurance, customers can rely on ASUS with absolute confidence and ease, knowing they are in trusted hands throughout their journey with us.” 

“4A Guarantee” illustrates:

  • Assured Quality – ASUS laptops undergo US military grade testing specifications thus assuring that they are built to withstand the harshest use. 
  • Always-on Support – End users would be assisted round the clock through multiple communication channels to resolve any complex issues.  
  • All-around Coverage – For physical repairs, ASUS Malaysia provides over 300 drop-off points and an extensive global network in 80 countries across the world. 
  • Added-value Experience – Warranty plans are specially curated to meet all customer needs, additional to the standard 2-year International Warranty, the customers can experience industry leading “Perfect Warranty” that covers local accidental damage protection and choose from affordable ASUS Premium Care (APC) packages which are tailor-made and extensive for their laptop protection. 

Warranty Plans: 

Standard Warranty

All ASUS laptops come with a standard 2-year International Warranty and a 1-year Perfect Warranty (local accidental damage protection) during the first year of the warranty period. The Perfect Warranty covers customer-induced damages which are not covered by the manufacturer’s warranty such as accidental drop, accidental breakage, liquid spill, and electrical surges. 

Total Coverage
International Warranty Local on-site Service Perfect Warranty (Local Accidental Damage Protection)
Coverage  Repair Frequency Parts Cost Labor Charges 
Standard Warranty  2-year 1-year 1 80% covered by ASUS  Paid by user

 Latest ASUS Premium Care (APC) Packages

ASUS Premium Care (APC) is a warranty extension plan that extends your warranty period, expands the warranty coverage, and adds extra protection to your laptop with hassle-free repair or replacement.  

APC now comes with three packages: upgraded Perfect Warranty Plus which fully covers 100% of parts and labour costs, extended International Warranty for up to three years, and the newly introduced Local On-site Service where ASUS professional technicians can come to your doorstep. With these comprehensive added-value protection plans, customers can choose the option that best suits their usage needs and risk exposures. 

ASUS Premium Care 
Total Coverage?  Consumer Model Price  Gaming Model Price ProArt Studiobook Price 
Package Global Warranty  Local on-site Service Perfect Warranty (Local Accidental Protection)
Coverage  Repair Frequency Parts Cost Labor Charge
2-year Perfect Warranty Plus 2-year 2-year 2 (Once per year) Free Free RM99 RM199 RM199 
3-year Extended Warranty  3-year 1-year 1 80% covered by ASUS Paid by user RM199 RM399 RM599 
3-year On-site service 3-year 3-year 1-year 1 80% covered by ASUS Paid by user RM299 RM499 RM699 

The ASUS Consumer models include Zenbook, Vivobook, and ASUS Laptop models, while the gaming models include ROG & TUF Gaming models.

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