Like we’ve said countless times, organizing a large-scale event is a lot of hard work, be it a tournament or a game expo. Having said that, most organizers would have their events and setups down to a science, especially if it’s something as renowned as the premier event for your beloved fighting game franchise. And if said game is as divisive as Street Fighter V.

The team who handled the logistics of this year’s Capcom Pro Tour in Los Angeles certainly didn’t get the memo, because a lot of people are complaining about it. First, Capcom announced that the Last Chance Qualifiers tournament was not going to be streamed to the dismay of fans online. SF producer Yoshinori Ono issued an apology regarding this.

Second, a number of tournament fighters have complained about lag on the tournament setups. Instead of sorting out the monitors to ensure a fair match, the staff told some competitors to move on.

THE SETUP FOR CAPCOM CUP LOSER LUL pic.twitter.com/51pWhYaith

— Olivier Hay (@Louffy086) December 14, 2019

what now @CapcomFighters ?? I complained in my first match about lag and the staff just told me to move on. I'm really sad about it

— ZENITH ? (@elphael) December 15, 2019

This happened about an hour ago

They had to stop midset cause of laggy setup. Other players complained about it too but this when they were heard pic.twitter.com/xexx0sRrXK

— Proud dad ?? (@0_El_Flako_0) December 15, 2019

Unfortunately, because of the logistics and set up, Capcom Cup LCQ will not be streamed. It is being recorded and there will be an update as part of the production. Matches will be uploaded later.

Saturday is Top 32 to Top 16 plus SFL

Sunday is Top 16#CapcomCup2019

— Mike (@bizarro_mike) December 12, 2019

Im happy idom won but I’m sad I lost cause P2 side is so laggy and I was just dropping everything

— Panda | Punk (@PunkDaGod) December 16, 2019

And that’s not even accounting the production blunders during the actual stream.

Naturally, some folks in the esports circuit are crying foul over these blunders.

this years Capcom Cup finals for what is essentially the Street Fighter world championships is an utter embarrassment. not streaming the LCQ or main event games, laggy monitors, awful production

whoever's fault this is needs to be fired. this is why the fgc doesn't like esports

— Rod Breslau (@Slasher) December 15, 2019

You know you’ve done effed up when you have even one of the biggest advocators of the scene calling Capcom out. Hopefully, the company can turn things around in the top 16 of the Capcom Pro Tour tournament. It isn’t over until it’s over, right?

Watch the stream here.

Update: Capcom has issued an official apology regarding its production issues of the event.

“We would like to thank all our players, talent, and fans that joined us for Capcom Cup 2019,” said the released statement. “The level of competition this year was nothing short of astounding.

The team is aware of the production issues and specifically, problems with the matches displayed on the feed. Your voices have been heard and we’ll be working through the off season to make the necessary changes for 2020. Thank you for your support and love of Street Fighter.”